Return & Refund Policy

At Kardia Labs, LLC, we build premium, high-performance wellness products designed to support clarity, focus, and sustainable energy. Because our products are consumable, we maintain strict safety standards. This policy outlines when returns or refunds are available and how we handle them — clearly, fairly, and consistently.

1. 60-Day Risk-Free Performance Guarantee (First Order Only)

We stand behind Kardia.

If your first order does not outperform your current energy routine, we will refund your first order within 60 days of delivery.

This guarantee is:

• Risk-free

• No need to return remaining product

• No forms

• No friction

• No interrogation

Applies to:

• First-time customers

• Your first order (one-time purchase or first subscription shipment)

To request your refund, email support@kardialabs.com within 60 days of delivery and include your order number.

This guarantee does not apply to:

• Subscription renewals

• Additional orders after your first purchase

• Promotional items or free gifts

• Orders flagged for abuse or resale activity

We reserve the right to deny refunds in cases of misuse.

2. General Return Policy (Outside of the 60-Day Guarantee)

Because our products are consumable food/beverage items:

• Opened or used products are not eligible for return

• Unopened consumable products are not eligible for return

• We do not accept returns based on taste preference

For health and safety reasons, we cannot restock or resell returned consumables.

Outside of our 60-Day Risk-Free Guarantee, all consumable products are considered final sale, except in cases of damage, defect, or fulfillment error.

3. Damaged, Defective, or Incorrect Orders

If your order arrives:

• Damaged

• Defective

• Incorrect

You must contact us within 7 days of delivery.

Email support@kardialabs.com and include:

• Order number

• Description of the issue

• Clear photos of the product and packaging

Once reviewed and approved, we will:

• Ship a replacement at no cost, or

• Issue a refund to your original payment method

We may ask that damaged items be discarded rather than returned.

4. Subscription Terms

Subscriptions are billed in advance according to the frequency selected at checkout.

You may:

• Modify

• Skip

• Cancel

At least 48 hours before your next billing date.

Once a subscription renewal is processed, it cannot be refunded.

We do not offer refunds for:

• Processed renewals

• Orders already shipped

• Failure to cancel before billing

You are responsible for managing your subscription through your account portal.

5. Refund Processing

Approved refunds will be issued to the original payment method.

• Please allow 5–10 business days for processing.

• Financial institutions may require additional time to post funds.

Shipping fees are non-refundable unless the error was ours.

6. Shipping Costs

• If we made a mistake, we cover replacement shipping.

• We do not reimburse original shipping on voluntary returns.

• We do not provide prepaid labels for non-defective items.

Because we do not accept returns of consumable products, approved refunds under the 60-Day Guarantee do not require product return.

7. Chargebacks & Abuse Protection

If you initiate a chargeback without first contacting us:

• Your order may be flagged

• Future purchases may be restricted

• Your eligibility for our 60-Day Guarantee may be revoked

Patterns of excessive refund requests, policy manipulation, or resale activity may result in denial of future refunds.

We are committed to fairness — not exploitation.

8. Final Sale

All consumable products are final sale unless covered by:

• Our 60-Day Risk-Free First Order Guarantee

• Verified damage, defect, or fulfillment error

Where required by law, additional consumer rights may apply.

Questions?

Email: support@kardialabs.com
Response time: 1–24 hours